Refund & Return Policy

Overview

All products sold by Primary BioLabs are strictly for in-vitro laboratory and preclinical research use only, and are not intended for human or veterinary consumption. Due to the nature of research peptides — including temperature sensitivity, sterility requirements, and the inability to verify proper handling once a product leaves our custody — we maintain the carefully defined refund and return policy outlined below. By placing an order, you acknowledge and agree to these terms.

Order Cancellations

Orders may be cancelled for a full refund only if the request is received before the order has shipped. Once an order has shipped, it can no longer be cancelled and is instead subject to the eligibility and non-refundable terms below. Primary BioLabs also reserves the right to cancel or refuse any order prior to shipment, at its sole discretion, with a full refund issued in that case.

Eligibility for Refund or Replacement

We will issue a full refund or replacement in the following circumstances:

• The product arrived damaged, leaking, or visibly compromised in transit.
• The wrong product was shipped.
• The product was lost in transit and not delivered within 14 business days of the shipped date.
• A verifiable quality defect is identified and supported by documentation (e.g. photos, lab notes).

Non-Refundable Circumstances

We do not offer refunds, replacements, or returns in the following circumstances:

• The product was received in acceptable condition and has been opened, used, or reconstituted.
• The order is cancelled after the product has already shipped.
• The request is submitted more than 7 days after the delivery date.
• The product is returned without prior written authorization from Primary BioLabs.
• Dissatisfaction is based on research outcomes — Primary BioLabs does not guarantee, and is not responsible for, any experimental result obtained using our products.
• The product was mishandled, improperly stored, or exposed to conditions outside recommended storage guidelines after delivery.
• The purchaser is found to have misrepresented their eligibility, researcher status, or intended use at checkout.

How to Request a Refund or Replacement

To initiate a refund or replacement, contact us at info@primarybiolabs.com within 7 days of receiving your order. Please include your order number, a description of the issue, and photographic evidence where applicable. Do not return a product without first receiving written authorization — unauthorized returns will not be refunded.

Processing Time

Approved refunds are processed within 5–10 business days to the original payment method. Replacements are shipped within 3–5 business days of approval. Processing times may vary depending on your bank or payment provider.

Limitation of Liability

A refund or replacement issued under this policy is your sole and exclusive remedy for the issue reported. Primary BioLabs is not liable for any indirect, incidental, or consequential damages arising from an order, including but not limited to loss of research time or materials.

Contact

Questions about this policy? Email us at info@primarybiolabs.com.